FAQ's
Shipping
Do you offer international shipping?
Yes, we offer worldwide shipping on all orders. Enjoy free shipping no matter where you are, with estimated delivery times provided at checkout.
What is the delivery time for orders?
Delivery times vary based on your location. Typically, orders are processed within 24-48 hours, and shipping takes 5-8 business days on average. You will receive tracking information in your confirmation email once your order has been dispatched.
Which shipping providers do you use?
We work with trusted global carriers and local courier services to ensure timely and secure delivery. Specific details will be provided in your order confirmation.
Product
Can I return my purchase?
Absolutely. If you’re not completely satisfied, we offer a flexible return policy. Items must be returned in their original condition within 30 days. Contact us at info.vortixllc@gmail.com to initiate your return.
Is product customization available?
Currently, we do not offer customization on most items. Please check the product page for any available personalization options.
Other
Have more questions?
We’re here to help! Visit our Contact Information page for further assistance, or reach out directly via email at info.vortixllc@gmail.com or phone at +1 315 215 0670. Our team will respond promptly.