Privacy Policy

Last updated: June 12th, 2024

This Privacy Policy describes how Vortix (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from vortixllc.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" mean the user of the Services, whether as a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the "Last updated" date will be revised accordingly. We encourage you to review this page periodically to stay informed about how we protect your information.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from a variety of sources. The type of information we collect depends on how you interact with our Site and Services. This information may include:

  1. Information You Provide Directly

    • Contact Details: Name, email address, phone number, and mailing address.
    • Order Information: Billing and shipping addresses, payment details, and proof of purchase.
    • Account Information: Usernames, passwords, and answers to security questions.
    • Customer Service Information: Information shared during support inquiries or feedback submissions.
    • Shopping Preferences: Items added to your cart, wishlist, or purchase history.

  2. Information We Collect Automatically

    • Details about your interactions with our Site, such as pages visited, search queries, and browsing patterns.
    • Device and connection details, including IP address, browser type, and operating system.
    • Information collected through cookies, pixels, and similar technologies.

  3. Information from Third Parties

    • Data from vendors and service providers (e.g., Shopify and payment processors).
    • Information collected by third-party tools integrated with our Site, such as analytics services.

How We Use Your Personal Information

We may use the personal information we collect to:

  • Process and fulfill your orders, including shipping, returns, and exchanges.
  • Communicate with you about your account, purchases, or promotional offers.
  • Improve and optimize our Services, including troubleshooting and analytics.
  • Detect and prevent fraud, abuse, or other malicious activity.
  • Comply with legal obligations or enforce our Terms of Service.

Cookies and Tracking Technologies

Our Site uses cookies and similar tools to:

  • Improve your browsing experience and remember your preferences.
  • Analyze site performance and user behavior.
  • Display targeted advertisements and promotions.

You can control your cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.

Disclosure of Personal Information

We may disclose your personal information to:

  • Vendors and service providers, including payment processors, shipping partners, and IT support teams.
  • Business partners and affiliates for legitimate business purposes.
  • Authorities or legal entities, when required to comply with legal obligations or protect our rights.
  • Third parties in the event of a business transfer, merger, or acquisition.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access and Correction: Requesting access to or correction of your data.
  • Deletion: Requesting the deletion of your data, subject to legal obligations.
  • Objection: Restricting or objecting to the processing of your data.
  • Portability: Requesting a copy of your data in a portable format.

To exercise these rights, contact us using the details provided below. We may require verification of your identity before processing your request.

Security and Retention

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

We retain your data for as long as necessary to provide the Services, comply with legal obligations, and resolve disputes.

Children’s Privacy

Our Services are not intended for children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us, and we will delete it.

Contact Us

If you have questions or concerns about this Privacy Policy, or if you wish to exercise your rights, you can contact us at:

Vortix LLC
Email: info.vortixllc@gmail.com
Phone: +1 315 215 0670